Making A Difference:

  • 14,020 Voucher Program visits in 2013-2014.

  • 7,728 nights of stay through Crashbeds in 2013-2014.

  • 30,000+ volunteer hours donated in 2013-2014.

  • 223,328 nutritious meals served in 2013-2014.

  • Founded in 1951. Offering 5 branches of hope.

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Monthly Archives: March 2011

Visit our Volunteer Fair! Saturday, June 20, 2015  at:
Mission Services of London, 415 Hamilton Road (at Rectory)
Parking is available in the lot behind the building on Rectory
9:00am – 11:00am & from 1:00pm – 3:00pm

Volunteer Opportunities for branches:


  • Must be 18 years of age or older
  • Dependable with strong organizational skills
  • A good listener, communicator and team player
  • Able to work alone, making judgment calls based on the needs of the organization
  • Must be sensitive to the life circumstances and needs of clients

*Please note that previous experience is not necessary as training will be provided. It can be a good fit for someone looking to gain experience, to give back to the community or both.

*Bring a resume if you have one and of-course your smile! We’re looking forward to your interest in volunteering with us.

For information contact Melissa, Volunteer Relations Coordinator
519.433.2807 ext. 105 or

See our volunteer segment featuring our store on Rogers TV, March 2015


Mission Services of London opened its doors in January 1951. We are a Christian faith-based social service agency with a focus on serving those who struggle with poverty and homelessness; men, women and children. We provide food, shelter, clothing, outreach, support, counselling, crisis intervention and rehabilitation through five branches. We also over hope for a different tomorrow. Learn more on our FAQ page.




All staff are invited to attend the Mission Services of London Donor Appreciation Reception & AGM on Wednesday, June 24th at Knollwood Baptist Church located at 800 Cheapside Street.

Refreshments start at 5:00pm.
Presentation starts at 5:30pm.

See poster for details.


Join the Quintin Warner House Special 50th Anniversary Celebration on June 19th at 2:00pm. See link for details. 50th Celebration Invitation

All Staff:
It’s that time of year again for our staff picnic. Join us for fun, BBQ, staff awards, face painting, toy chest, candy count for the children and East Park activities.

When: East Park Golf Park 1275 Hamilton Rd
When: June 4, 2015 from 5;00 to 9;00 pm – Dinner at 5:30 pm  
Note: Last date for sign up is May 22nd at 12 noon, see sign up sheets in your branch that will be up by May 6th.



Store items

WE SOMETIMES HEAR the comment, “I never knew Mission Services of London had a store.” It’s not something we want to keep to ourselves.  We love our store and hope that you will too. The Mission Store at 300 William Street offers a friendly shopping environment of thrifty finds. Generous donors give items that they want to have a  second life. There’s always something new and exciting to be found: for home, for cottagers, for collectors, for fashionistas! 

What can you find at The Mission Store?
– BOOKS: Paperbacks 50 cents, hardcovers 75 cents
– MUSIC: Records, tapes
– KITCHEN WARE: Serving ware, tea cups, small appliances
– HOUSE WARE: Pictures, vases, decorations, seasonal items
– FASHION: Dresses, ties, shoes, scarves, jewellery
And more! Check out the #itemoftheday on Twitter @MSLMissionStore

Why shop at The Mission Store?
– Always new selection of items
– Nice prices, no tax
– Revenue supports our programs that support our community
– A great way to support recycling and reuse
– Helpful staff and volunteers

HOURS: Monday – Friday 9:00am-4:30pm; Saturday 9:30am-3:00pm.

Mission Services of London is pleased to announce the hire of Nicole Thompson-Davis as a Casual Relief Resident Care Worker at Rotholme Women’s and Family Shelter. Nicole will be reporting to Shelley Stewart, Program Supervisor, and commenced her new role on April 17th, 2015.

Nicole has earned a Bachelor of Arts from King’s College at the University of Western Ontario in Criminology.

Nicole has worked in retail and in the hospitality industry, as well as the Office of the Campus Ministry at King’s College. . In the past, she has volunteered at the Youth Action Centre in London and at the Word of His Power Faith Christian Centre assisting children.

Please join me in welcoming Nicole to Mission Services of London and providing any support or help she may need as she assumes this new role.

Andy Armeniakos
Director of Human Resources

Post: April 17, 2015
Remove: April 22, 2015

Please plan to attend one of the following Town Hall Sessions at the Men’s Mission Chapel:

April 27, 2015: 3pm – 4pm
April 29, 2015: 7am – 8am
April 30, 2015: 9am – 10am

Town Hall Agenda:
15 04 Town Hall poster – agenda


ABOUT FOUR MONTHS ago, Lisa (name has been changed) was being discharged from Victoria Hospital, part of London Health Sciences Centre, when her social worker provided an option. Lisa had the choice of receiving assistance from a Transitional Case Manager (TCM) from the Community Mental Health Programs (CMHP) branch at Mission Services of London. Engagement with the TCM service is completely voluntary.

Our TCMs are a team of four connected to a greater crisis services continuum within London Middlesex. They are tasked with engaging, connecting and assisting individuals who frequent Emergency Departments or Hospital In-Patient Health Services. They help people who are orphaned from primary health care service, or those experiencing a mental health crisis without connection to resources. For engagements up to nine weeks, TCMs assist individuals with accessing health, mental health, addiction, housing and social services, resulting in fewer admissions to hospital while providing needed support.

Woman“I was happy to be connected to Sharon on the TCM team who helped me with a number of things,” says Lisa. “I had lost my T4 slips. Sharon knew to call Revenue Canada. She took me to the government office and we got the paperwork done. When I needed to contact the hydro company to get that working again, she found the correct number for me to call. She took me to the London Food Bank and to the food program at the Salvation Army. Now I know where to go and which bus to take.”

The Mission Store thrift store has a Voucher Program enabling referred clients to obtain items without cost. “I was able to get a coat, boots, pants and sweaters—all things I needed,” says Lisa.

Lisa is now connected to services through CMHA (Canadian Mental Health Association) Middlesex including their Community Programs for life skills and social interaction. “I’m a people person so I’m really excited about the program,” says Lisa. She is also on a waiting list for their Intensive Case Management one to one support.

“I’m glad I received assistance from a TCM. I wouldn’t have known about the various community services and how to access them. If someone has the choice for this help, I would tell them to say yes.”


WHEN HE FIRST came to the Men’s Mission & Rehabilitation Centre on York Street almost seven years ago, Scott* said that he had nowhere else to go. “I didn’t feel that it was a place for me because I had worked and held jobs. In my mind, I had a pre-judged idea of people who came to the Mission, and it wasn’t me. I was in one spot and those guys were in another. But there I was.”

The Men’s Mission has 111 emergency shelter beds for homeless men age 16 years and over. In addition, the Roger Smith Wing is a residence with 35 private rooms for longer term transitional accommodation that is paid for by clients through their sources of income. Scott has been able to find stability at the Men’s Mission by staying in a private room, accessing support services and being part of the In-Shelter Work Program.

MMLawn22sept2014bw“I help with grounds keeping at the Men’s Mission. I used to like it, now I love it. I cut grass and do some extra duties; I’m happy to do them. I pick up garbage on all sides of the building two or three times a day. I don’t want anyone walking by to have to see garbage. I also shovel the walkways; last winter was really bad. I earn a stipend for my work, but it’s no longer just about the money. I take pride in it. I want to do the best job that I can. Our grounds are cleaner; I’ve played a part in that.”

All clients meet with an In-Shelter Case Worker; there are three on staff. They are there to provide support with what clients want to work on, and help link them with community resources and other services.

“I’ve had two Case Workers. They are both very knowledgeable. They make time for me, answer my questions, and remind me of my
appointments.” Scott says this helps him stay on track. With assistance, he is looking into housing options outside of the Men’s Mission.

“Since I first came here, my perception has changed—a lot. It’s made a difference being here. I feel fortunate to have been helped by the Mission. Others have helped too, like the couple who brings sandwiches Monday nights. I understand better that I AM someone who can be here. I could be just about anyone.” His last comment about sharing his experience with others was, “I feel honoured to be able to.”


The Forever Legacy Foundation located in Port Stanley, Ontario is a charitable organization that is managed by unpaid volunteers with a focus on the welfare of others. Chartered in 2001, they offer a low cost alternative for donors to establish perpetual endowment funds designated to Canadian charities of their choice.

Mission Services of London is grateful to have received grants from The Forever Legacy Foundation in 2003, 2005 and from 2010 to 2014, all benefiting Rotholme Women’s & Family Shelter. Impressive returns led to a more substantial grant of $40,000 in 2014, which was put towards three priorities.

First, $5,000 was used to purchase a Refrigerated Display Case to replace a 20 year old one. This appliance allows food to stay at a constant cool temperature, which complies with Safe Food Handling practices, and is also insulated with environmentally friendly materials. In a small way, it provides independence and dignity to families who are able to choose their own dessert or fruit from the case.  

Second, $10,000 was used to purchase and install four barrier free push pad operators to provide some clients with more independence in the building, and move Rotholme closer to compliance with Handicap Accessibility Standards.

Third, the remaining $25,000 was put towards highest priority needs including food, clothing, supplies as well as items required for the relocation of families as they transition to housing.

Silver King Display Case

About Us

Mission Services of London opens doors of hope with compassion for those seeking emergency shelter and support, by offering safe shelter, food, clothing and rehabilitation.

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