Making A Difference:

  • 30,000+ volunteer hours donated in 2013-2014.

  • 223,328 nutritious meals served in 2013-2014.

  • 14,020 Voucher Program visits in 2013-2014.

  • Founded in 1951. Offering 5 branches of hope.

  • 7,728 nights of stay through Crashbeds in 2013-2014.

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Monthly Archives: March 2011

The cover story of our July Curb Notes newsletter features Melissa Millett of “In Dogs We Trust.” She volunteers at Rotholme Women’s & Family Shelter, which holds a special place in her heart. Find out why. Also learn more about Rotholme through a front line staff member.

Tickets are on sale now for our Annual Fall Banquet & Silent Auction being held Tuesday, November 4th at the London Convention Centre. This year’s focus is on Rotholme Women’s & Family Shelter. You won’t want to miss our guest speaker, humanitarian and teacher Stacey Bess. For more information see:

 From the City of London – March 24, 2014

 London’s Community Plan Regarding Street Involved Sex Workers

 Frequently Asked Questions

What is the London’s Community Plan Regarding Street Involved Sex Workers about?

London is developing a plan aimed at addressing, reducing and preventing homelessness regarding street involved sex workers. The plan will include recommendations on programs and solutions; the costs; evaluation criteria; and, will cover a 10 year planning period.

Who will be involved in developing the Plan?

Women with lived experience, their families, service providers from different sectors including community, health and justice, the London Police Service, as well as all levels of government, business and interested citizens will be included in the interviews and conversations.

How will the Plan be developed?

The Plan will be based on the lived experience of street-involved women and evidence informed practices collected through an international literature review. A “Housing First” approach is the underlying approach of the plan and will look at how housing stability, health and well-being can be achieved.

 Why an emphasis on street involved sex workers?

 We know that there are many reasons why individuals and families are homeless. Each person has unique reasons and therefore the supports and solutions need to focus on their unique circumstances. Individuals who experience chronic homelessness, street involved sex workers, youth and our urban Aboriginal populations are the priority groups identified under the Homeless Prevention System.

Are there areas the Plan will not address?

The plan will focus on the housing, health, and well-being of street involved sex workers. The plan will not consider the Supreme Court ruling, human trafficking and other forms of sex work including brothels, adult films, massage parlours, escort services and exotic dance clubs.

 What is London’s Homeless Prevention System?

 In 2010, City Council and the London Homeless Coalition approved the Community Plan on Homelessness and in 2013 the London Homeless Prevention System was introduced. The System focuses on applying a Housing First philosophy and approach to succeed at addressing, reducing and preventing homelessness in London. One key area of focus is to develop a community plan regarding street involved sex workers.

 What is a “Housing First” approach?

 A “Housing First” approach shifts the priority to move individuals and families quickly into a home with the supports needed to support their stability. This approach is in contrast to other models which expect individuals and families to first address the issues that led to their homelessness such as addiction, trauma, and mental illness before they were housed.

 This evidence-based philosophy has proven positive results that health and well-being improves by quickly housing and stabilizing individuals and families who are in a housing crisis or are homeless.

 When will the Plan be released?

 The plan will be presented to Municipal Council in late 2014.

 How can I get involved?

Contact Jan Richardson or Maria Sanchez-Keane if you wish to learn more about the consultation process.

Contact Information

 Jan Richardson, Manager, Homeless Prevention, Neighbourhood, Children & Fire Services 519.661.2500 ex.5228

 Maria Sánchez-Keane, Consultant
Centre for Organizational Effectiveness |519.636.7079 (text only)





To:        All Employees

From:    Brenda Chapman, Director of Human Resources

Date:      July 9, 2014

Re:       MSL Pension Plan

Mission Services of London is pleased to announce that effective September 1, 2014, we will be transferring our Group Retirement Plan from Manulife Financial to Industrial Alliance.

After a complete market review, we have chosen Industrial Alliance to provide the ongoing investment and administrative services associated with our Group Retirement Plan.  Industrial Alliance is a 114-year old Canadian Company with over $95 Billion in assets and more than 4,000 employees across Canada. They offer services coast to coast to more than 210,000 group retirement savings participants.

Here are just some of the benefits associated with participating in the new Mission Services Group Retirement Plan:

Lower Investment Management Fees & Higher GIC rates leaving more money in your account for your retirement.

-  Access to various retirement savings tools to assist you in your journey toward retirement.

-  Access to your account at all times through Cyber-Client website and Customer Service Call Centre.

-  More than 80 Investment Funds to choose from over 25 professional fund managers.

-  Ongoing access to a professional representative directly:

 Dave Kudsia.  519-579-9693 x23

You may also choose to transfer other existing registered assets directly into your new plan.  Should you wish to consolidate your investments, we advise you to provide a recent statement copy at the time of enrolment and a representative from GMS-SWO will be pleased to help you with the transfer details.

To ensure a smooth and easy transition to Industrial Alliance, enrolment sessions for all employees currently in the Mission Services of London Pension Plan will be held on the following dates/times.

 Monday, July 21, 2014 – 7am to 8am

Monday, July 21, 2014 – 9am to 10 am

Wednesday, July 23, 2014 – 3pm to 4 pm

These sessions will be held at the Men’s Mission & Rehabilitation Centre chapel. It is mandatory that all employees currently in the Mission Services of London Pension Plan attend one of these sessions.  Your immediate supervisor will make the necessary arrangements to facilitate your attendance at one of these three sessions.


NOTE: Casual relief staff are not eligible for the Pension Plan and therefore do not need to attend the meeting. 




To:       All Staff                      

From:  Peter Rozeluk, Executive Director    

Date:  July 8, 2014   

Re:      Brenda Chapman Retirement           

It is with some sadness that I announce the retirement of Brenda Chapman from Mission Services of London (MSL) on December 24, 2014.  After many years in the workforce, she has decided that it is time to spend more time with her family and enjoy sunny weather as much as possible.

Brenda joined MSL in June 2012, after working in the private sector at SPG Packaging here in London, which followed a career as a Salvation Army officer with postings in Ontario and BC. 

 Immediately upon her arrival, Brenda successfully guided MSL through a Workwell audit, which we passed on our first attempt.  She has been instrumental in leading the total revision of our Personnel Policy Manual, developing and shaping our Health & Safety and Human Resource policies.  She has brought a heightened awareness of the importance of Health and Safety to the entire organization through the Joint Health and Safety teams, monthly quizzes and communication boards.

 She has also focused on internal and external pay equity by revising job descriptions, performance evaluation forms and policies, ensuring consistent application throughout the organization and guiding our movement towards external pay competitiveness.

 She has been a valuable member of the senior management team, providing wisdom and insight from her unique perspective.

She will be completing several HR projects, one of which is finding a replacement prior to her departure in December.

As the time of her official retirement comes closer, more information about her retirement celebration will be provided.






To:       All Staff                      

From:  Peter Rozeluk, Executive Director    

Date:  July 7, 2014   

Re:      Crashbeds External Review  

We recently engaged the consulting services of Dr. John Whitesell to conduct an evaluation of our Crashbeds program. John is a Psychologist and the Managing Director of Whitesell & Company, Inc. and he has extensive experience working with the City of London, the LHIN and other organizations in our community. 

Our Crashbeds program is one component of community services that are provided to people experiencing homelessness in London and we need to determine the effectiveness of the program, especially in the context of Service Canada’s endorsement of Housing First, the London Community Housing Strategy (that includes the Plan on Homelessness) and the City’s Homeless Prevention System that is in the early stages of implementation.  Conducting an external review was a requirement of the funding agreement with the City of London to receive the city funding for Crashbeds for the 2014-15 fiscal year.

The evaluation will be completed by December 5 with the submission of the Final Report from Whitesell & Company. Between July and October, John will be onsite at various times conducting interviews, collecting documentation and observing the Crashbeds program in operation. Martha and I will be coordinating John’s activities.

Please let me know if you have any questions.



Attached below are links to two PDF documents outlining Statutory Holidays in 2014 and 2015.



Attached below are links to two PDF documents outlining MSL pay periods in 2014 and 2015.



Mission Services of London held its Annual General Meeting on Thursday, June 26, 2014 at Knollwood Baptist Church. Our keynote speaker was Carol Ristine, Manager of The Mission Store, who talked about our Voucher Program for clients, which provides clothing and household items for free.

The short video presentation of interviews with some of our referral agencies can be seen through YouTube:











Click image for full report.

To:       All Staff                      

From:  Peter Rozeluk, Executive Director    

Date:  June 27, 2014

Re:      Gathering Place         

As you are all aware, Mission Services of London was advised that the current funding for the Gathering Place would end on June 30, 2014.

We submitted an application to the City of London for continued HPS funding earlier this month; and Martha and I made a presentation to the selection committee.

Unfortunately, our proposal was not successful in obtaining sufficient funding to adequately operate the Gathering Place.

 To remain fiscally prudent, the Gathering Place will close effective July 1, 2014.

We are continuing our discussions with the city and exploring the possibility of re-opening in the future.

If you have any questions, please feel free to contact me or Martha Connoy.


About Us

Mission Services of London opens doors of hope with compassion for those seeking emergency shelter and support, by offering safe shelter, food, clothing and rehabilitation.

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