Making A Difference:

  • 7,728 nights of stay through Crashbeds in 2013-2014.

  • 14,020 Voucher Program visits in 2013-2014.

  • 30,000+ volunteer hours donated in 2013-2014.

  • Founded in 1951. Offering 5 branches of hope.

  • 223,328 nutritious meals served in 2013-2014.

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Monthly Archives: March 2011





 Mission Services of London is pleased to announce the hiring of  Shelby Taylor as a casual relief Crashbed Worker at The Community Mental Health Program effective September 24, 2014.

 Shelby completed a Bachelors Degree in Crime, Law and Deviance at the University of Western Ontario.  Having worked as a Corrections Worker in Saskatchewan, Selby gained valuable case management skills and experience.  Her involvement as a volunteer with St. Thomas Elgin General Hospital, Rotholme Women’s & Family Shelter and London Parole Office have also provided opportunities to work with vulnerable individuals. Shelby looks forward to the opportunities the Crashbed Program will provide to further her skills and work with CMHP clients.

 Please join me in welcoming Shelby to Mission Services of London and providing any support or help she may need as she assumes this new role


Brenda Chapman

Director of Human Resources


Post:  September 30, 2014

Remove:  October 6, 2014




Mission Services of London is pleased to announce the hiring of  Heather Wates as a casual relief Crashbed Worker at The Community Mental Health Program effective September 24, 2014.

 Heather is a graduate of St. Lawrence College with a Bachelor of Applied Arts in Behavioural Psychology, a Diploma in Child and Youth work and a Certificate in Arts and Science.

While completing her education, Heather completed a placement at Hotel Dieu Detox centre, where she had the opportunity to provide one-on-one counselling with clients as well as facilitate group therapy sessions on proper relapse prevention techniques.  She also completed a placement at Katarokwi Native Friendship Centre where she worked with aboriginal youth struggling with mental illness.  Most recently Heather worked with Community Living London as a Youth Leisure Counsellor.


Please join me in welcoming Heather to Mission Services of London and providing any support or help she may need as she assumes this new role


Brenda Chapman

Director of Human Resources


Post:  September 30, 2014

Remove:  October 6, 2014

Internal Job Posting: Shelter Shared Client Project Leader

In support of the Federal Governments Homelessness Partnering Strategy, The Men’s Mission and Rehabilitation Centre has an opening for a full-time contract position for the role of Shelter Shared Client Project Leader. Reporting to the Director of Shelters, this position will be in effect from October 2014 through March 31, 2015.

 The Shelter Shared Client Project is a collaborative project involving the male serving emergency shelters in London, targeting individuals who routinely travel/reside amongst the shelters and developing a strategic plan and resource identification for the eventual move to permanent housing for this sub-group.

 Duties & Responsibilities:

  • Identify clients who have resided at the Men’s Mission, the Unity Project and the Salvation Army Centre of Hope in the last 12 month period.
  • Meet with the respective shelter representatives, reviewing shelter records regarding the target group.
  • Conduct extensive client interviews with the target group.
  • Create and manage a functional collaboration among the shelters in the service of these clients.
  • Develop a strategic plan to enable the identified clients to access long-term housing with appropriate supports
  • Create a working/implemented collaboration model for the three emergency shelters.
  • Prepare written reports updating scope/status of project.


  • Completion of a degree program in Human Services
  • Knowledge of WHMIS, First Aid, CPI and Microsoft Office (Word, Excel, PowerPoint)
  • 2-3 years experience within a social service agency
  • Ability to deal effectively with a wide range of people of different ages and cultures.
  • Strong project management and organizational skills
  • Extensive research practices and analysis experience
  • Excellent verbal and written skills
  • Excellent listening and interpersonal skills
  • Ability to work both independently and as a member of a team

 Position Details:

  • Salary Range: S8 ($19.96 – $23.00 hourly)
  • Full-Time (40 hours per week)

Please submit a covering letter and resume to:

                                                         Gordon Russell, Director of Shelters

459 York St.


Fax:  519-672-0737

Posted: September 24, 2014

Remove:  October 9, 2014

Internal Job Posting: Community Support Worker (Outreach)

The Community Mental Health Programs, of Mission Services of London, has opening for Full-Time (40 hrs/week) Streetscape Community Outreach Worker.  This position will work under the supervision of the Community Mental Health Program Coordinator.

Duties and Responsibilities:

  • Screen and assess appropriate referrals
  • Identify and engage individuals from the target population
  • Assist clients to access services
  • Assist consumers to attain identified needs, i.e. shelter, food, clothing, physical health
  • Network with other agencies and service providers
  • Administrative duties i.e. computerized data collection, participation in team and training opportunities



  • Post secondary education in mental health and/or addiction field.
  • Minimum two years experience working with the seriously mentally ill and homeless.
  • Excellent interpersonal and communication skills.
  • Ability to work independently.
  • Experience and knowledge in concurrent disorders.
  • Knowledge of issues and relevant legislation related to mental health and homelessness.
  • Working knowledge of social services/resources in London and area.
  • A valid “G” class driver’s license, as well as a licensed and insured vehicle.
  • Current First Aid, CPI and CPR certification.

Position Details

  • Salary range: S8  ($19.96 – $23.00 hourly)
  • Interested persons should submit a cover letter and resume to:


Community Mental Health Program Coordinator

c/o Mission Services of London

457 York Street, London, ON N6B 1R3


Fax:  519-963-0328

Post:  September 24, 2014

Remove:  October 1, 2014

The Western Mustangs Athletic Department has invited Mission Services of London Volunteers & Staff to their 5th Annual Charity Football Game on Saturday, October 4th, 2014. Western Mustangs vs. McMaster Marauders, game starts at 1:00pm at TD Stadium, Western University.

 Tickets for Volunteers & Staff are complimentary. Anyone wishing to bring family/friends can purchase tickets for family/friends online at 75% off the regular ticket price with a special coupon.  In addition to the football game; there will be a KidZone for children, as well as various information booths from attending charities.

To request your ticket & family/friends discount coupon, please contact the Mission Services of London Head Office, Tel. 519-433-2807 and ask for Cindy Taylor, ext. 106

2014 October 4 – Western Charity Football Game Ticket Notice

Here are a list of a few options for parking. The cost of parking is not covered.

Huron Flats (Lot S) –   Perimeter Lot

South Valley (Lot P) –   Perimeter Lot

Medway (Lot R) – Perimeter Lot

Location: east of Western Road, near Essex   Hall and Thompson Arena.

Location: off Huron Drive.

Location: north of University Drive, across   from Sydenham Hall.

Visitor Parking: $6.00 coin entry, 24   hrs/day, 7 days/week. Flat rate of $7.00 when attended.

Visitor Parking: Monday – Friday, 4:00   pm – 7:00 am and weekends for $6.00/coin entry.

Visitor Parking: Monday – Friday, 4:00   pm – 7:00 am for $6.00 coin entry.

Weekend Parking: Complimentary ONLY on   selected weekends when there are no special events scheduled at TD Stadium OR   Thompson Recreation and Athletic Centre, otherwise flat rate when attended –   coin rate when gate is lowered.

Meters: located near the Health Sciences   Building for short term visits ($1.50/per half hour).

*Complimentary weekend parking available in this lot from   Friday at 5:00 pm until Monday morning at 3:00 am.



Meters: Located in front of the residences   for short term visits ($1.50/per half hour).



A survey of London’s municipal council candidates  was done by Pillar Nonprofit Network with  4 specific questions.  They have compiled that information in a 37 page report. The result are available through this link: 14 0919 candidate_survey_19sept14 

The Community Mental Health Program is pleased to announce the following changes within the Crashbed Program. 

Juan Quiroga has been awarded a Part-Time Contract position as Crashbed Worker effective September 5, 2014 through March 31, 2015. 

Juan came to Mission Services of London in April of this year and has been working on a casual relief basis at both CMHP and at Quintin Warner House.  Having completed a Bachelor of Law Degree in Columbia, a Social Service Worker Diploma through St. Lawrence College and an Addictions Certificate through Fanshawe College, he now looks forward to the opportunities he will have to work with the clients of the Crashbed Program.

Rachel Laderoute has been awarded a Part-Time Contract position as Crashbed Worker effective September 15, 2014 through March 31, 2015. 

Rachel first came to Mission Services of London as a summer student in June 2012, working as a Child & Youth Activity Worker at Rotholme Women’s & Family Shelter.  She returned to the same position in the summer of 2013.  Having attained a Family Studies and Sociology Honors Degree through Brescia University College and the Child and Youth Work Diploma through Fanshawe College, Rachel was hired in January 2014 as a casual relief Resident Care Worker.  She now looks forward to working and serving the clients at CMHP Crashbed Program.  

Please join me in congratulating these employees on the successful achievement of their status within the Crashbed Program.  We wish them continued success and personal satisfaction as they face the many challenges associated with the role of Crashbed Worker. 

Brenda Chapman

Director of Human Resources






What are Homes for Hope Pins? Designed and produced for Mission Services of London by the London St. Thomas Association of Realtors®, these unique handmade pins are thoughtful hostess gifts, stocking stuffers or thank you gifts to teachers, daycare providers or to someone special. They symbolize hope for a brighter tomorrow.

How do they help? Funds raised through the sale of these one-of-a-kind pins help to support those suffering from homelessness and poverty in London.

ArtInthePark2014Where can I find these pins? Homes for Hope pins  cost $10 and are available at Mission Services of London’s head office (415 Hamilton Road) and at the London St. Thomas Association of Realtors (342 Commissioners Road West.)  They are also featured at a number of local events as  well as at  Women’s Auxiliary meetings. We thank our volunteers for helping with sales.


To:        All Employees

From:    Brenda Chapman, Director Human Resources

Date:      September 5, 2014

Re:       Benefit Plan Renewal – October 1, 2014

Greetings everyone!  Once again I would like to take this opportunity to review the results for 2013-2014  as well as advise you of premium rate changes for 2014–2015. 

2013 – 2014 Results

This past year MSL was able to negotiate the implementation of a Drug Card as well as lower premiums which definitely benefited our employees.  Having said that, insurance is all about risk, and how much the insurance company charges you to have them assume your risk.  In 2013-2014 MSL paid over $428,000 in insurance premiums to provide your benefits, which includes Life Insurance, AD&D, LTD, Healthcare and Dental.  For every $1 dollar that MSL paid in insurance premiums, Sun Life, our insurance company, paid out 75¢.  While this is an increase over the previous year, it continues to be an excellent loss ratio, which means MSL was in a strong negotiating position this year.

2014 – 2015 Plan Design / Premiums

With the help of our benefit advisor, who negotiated renewal rates for the 2014-2015 year, MSL is pleased to announce that there will be no changes to the current plan design, and only a small increase in the premiums.  MSL will continue to pay 75% of the cost associated with premiums and employees will continue to pay 25% of the cost.  What will this look like for you?

Effective October 1, 2014 (pay period 21 paid on October 17, 2014), the following changes will implemented.

 1.      HEALTH & DENTAL




Current   Rate

New   Rate


















Premiums are INCREASING, from $1.18 per $100 benefit, to $1.24.  This is your cost based on your earnings, and that’s only 25% of the total cost.  Remember MSL pays 75%, or three times what you pay.  The increase in this benefit is due to MSL’s high experience rating in regards to Long Term Disability claims.

 Finally, I wish to remind you that Sun Life must receive all claims no later than 90 days after the end of the benefit year during which you incur the expenses.  This means that any expenses you incurred during the 2014 calendar year must be submitted prior to March 31, 2015.

If  you have any questions concerning the above information, please feel free to contact me by either my email or phone.


Brenda Chapman

Benefit Plan Design Memo 09-14



ChantelleMission Services of London is pleased to announce the hire of Chantelle Perreault, as a  Part-Time Housing Selection Worker at Rotholme Women’s and Family Shelter.  This contract position will be in effect from September 2, 2014 through March 31, 2015 and will be reporting to Shelley Stewart, Program Supervisor.

 Chantelle has completed a Law & Security Diploma from Fanshawe College and is currently enrolled at Lambton College in Sarnia where she is completing an Advocacy Program.  Her experience as an In-Take Worker at the London Housing Registry and Peer Helper at the Ford Action Centre have provided opportunities to work with individuals and families living with addictions, mental health and homelessness.

 Chantelle is excited about this new opportunity and looks forward to working with, and assisting families of Rotholme Women’s & Family Shelter find housing within the community of London.

 Please join me in welcoming Chantelle to Mission Services of London and providing any support or help she may need as she assumes this new role.


Brenda Chapman

Director of Human Resources


Post:  September 3, 2014

Remove:  September 15, 2014

About Us

Mission Services of London opens doors of hope with compassion for those seeking emergency shelter and support, by offering safe shelter, food, clothing and rehabilitation.

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