Transitional Case Manager

  • Full Time
  • Community Mental Health Programs IconCommunity Mental Health Programs | London, ON

The Community Mental Health Programs of Mission Services of London has an opening for a Full Time position of Transitional Case Manager. This role will work within the community, providing individuals with short-term crisis management support.  The Transitional Case Manager’s role will focus on preventing Emergency Room visits as well as providing urgent support to clients identified by ED and or Hospital Departments as requiring community-based mental health support.

Duties and Responsibilities:

  • Assisting with short term crisis management by providing an urgent/emergent response to clients in need of case management supports
  • Focusing on preventing Emergency Room visits and engaging clients who are identified in the ED or Hospital Departments as requiring community-based supports
  • Providing information and referrals
  • Conducting a variety of assessments (skills, functional ability, needs, barriers, etc.)
  • Empowering clients to identify personal goals and preferences to work towards recovery
  • Assisting clients to establish recovery-focused individualized rehabilitation plans
  • Supporting clients to navigate the mental health system and barriers they may encounter
  • Assisting and advocating for/with clients to obtain needed services and supports
  • Identifying, developing and maintaining strong links with a wide range of community partners/resources
  • Completing required documentation as per agency and provincial case management standards
  • French Language Skills an Asset


  • Post secondary education in mental health and/or addiction field
  • Minimum two years experience working with the seriously mentally ill and homeless
  • Excellent interpersonal and communication skills
  • Ability to work independently
  • Knowledge of issues and relevant legislation related to mental health and homelessness
  • Working knowledge of social services/resources in London and area
  • A valid “G” class driver’s license, as well as a licensed and insured vehicle
  • Current First Aid, CPI and CPR certification an asset
  • ASIST training an asset
  • Sound knowledge of computer skills and office technology

Position Details

  • Shifts will encompass days & evenings and flexibility will be required

Interested persons should submit a cover letter and current resume to:

Marc Fraser

Director of Human Resources


We appreciate your interest, and advise that only those selected for an interview will be contacted. Mission Services of London is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an interview, please advise Human Resources if you require accommodation.

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