COVID-19 Updates

The Covid-19 pandemic has changed life for all of us in many ways. At Mission Services of London, we are committed to serving those in our community who are experiencing – or at risk of – homelessness, mental illness, addiction, and poverty.

In the midst of these fluid circumstances, we continue our commitment to respond to people experiencing need, affirm human dignity, and inspire hope as best we can – no matter the challenges we face.

As the pandemic unfolds, we are following the guidance of health officials and will continue to do so. We also work with service providers across the city as part of a system response, and are in frequent contact with the City of London and Middlesex-London Health Unit.

What our service looks like will no doubt continue to adapt as the needs of participants evolve and health guidelines are updated. At this time, we are taking the following steps to protect participants, staff, and volunteers:

  • Asking any staff member who feels unwell to stay home
  • Facilitating working from home arrangements and electronic communication where possible
  • Implementing screening procedures for participants in programs at all branches
  • Implementing strict hygiene standards:
    • Monitoring and increasing our supply of cleaning products and personal protective equipment
    • Educating staff and participants about proper handwashing and respiratory etiquette
    • Diligent cleaning of common areas and high-touch surfaces
  • Implementing necessary changes to programs:

Administration Office:

    • Opening the Administration Office to visitors by appointment only
    • Cancelling public tours of all branches until further notice

Community Mental Health Programs:

    • Continuing to offer Transitional Case Management and Streetscape services to outreach participants, adapting services only as or if requested by participants
    • Providing referrals to options for participant isolation and monitoring
    • Temporarily closing the Resource Centre at Community Mental Health Programs to people who are not also receiving services at Men’s Mission.
    • To donate gifts-in-kind (donated items), please contact Elaine Keller at ekeller@missionservices.ca or (519) 433-2807 ext. 2109 to arrange for a contactless drop-off.

Mission Store:

    • The Mission Store and the Emergency Voucher Program are open with several precautionary measures in place, including limited occupancy, frequent cleaning, use of PPE, and more.
    • Find the latest updates including current store hours at missionstore.ca.

Men’s Mission:

    • Facilitating multiple sittings during meals to ensure that as few people as possible are occupying the cafeteria at any one time, as well as asking clients to sit one person per table in the dining area
    • Facilitating options for client isolation and monitoring in collaboration with the City of London, Middlesex-London Health Unit, and London InterCommunity Health Centre
    • Changing gift-in-kind (i.e. donated goods) procedures to a contactless drop-off model. Donations of Personal Protective Equipment, personal hygiene items, and food are welcome and very much appreciated. If you are able to donate, please reach out to Elaine at ekeller@missionservices.ca or 519-433-2807 et. 2109 to coordinate a contactless drop-off at the back loading dock.

Quintin Warner House:

    • Implementing modified intake procedures as appropriate
    • Providing spaces for client isolation and monitoring
    • Providing access to rapid antigen-tests for participants and staff members

Rotholme Family Shelter:

    • Continuing to offer shelter diversion services to families through Rotholme Family Shelter
    • Suspending community visits at Rotholme Family Shelter. If you would like to get in contact with a family staying at Rotholme Family Shelter, please call the office at 519-673-4114 and leave a message for them.
    • Facilitating multiple sittings during meals to ensure that as few people as possible are occupying the cafeteria at any one time, as well as asking clients to sit one family per table in the dining area
    • Facilitating options for client isolation and monitoring in collaboration with the City of London, Middlesex-London Health Unit, and London InterCommunity Health Centre
    • To coordinate a contactless drop-off for gifts-in-kind (i.e. donated goods), please contact Elaine Keller at ekeller@missionservices.ca or 519-433-2807 et. 2109 for more information.

With many safety measures in place, we are continuing to offer safe shelter and care to those most vulnerable among us.

When we support men, women, and children in need, we can help reduce their exposure to illness and help improve their lives in the long term.

If you wish to join our efforts at this time, we would be most appreciative of financial donations made online which reach us immediately. Your financial contribution could help fund:

  • vital Personal Protective Equipment to keep staff and participants safe
  • additional staffing in housekeeping and direct participant support
  • the purchase of food to provide meals to hungry men, women and children

It could also help secure important supplies like:

  • disposable cups, plates, bowls, and cutlery
  • hand sanitizer
  • toilet paper
  • cleaning products
  • grocery store gift cards for outreach clients who are struggling to make ends meet in the community

Give Now

If you prefer, we are also able to accept donations in the form of cheques made payable to Mission Services of London and mailed to 4-797 York St., London, Ontario, N5W 6A8.

Thank you for your generosity and compassion. The wellbeing of staff, volunteers and participants will remain our top priority as we follow guidance from health officials at each of our branches.

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