Transitional Case Manager (1 Year Contract)

The Community Mental Health Programs of Mission Services of London has an opening for a contract Full-Time position of Transitional Case Manager for a period of one year. This role will work within the community, providing individuals with short-term crisis management support. The Transitional Case Manager’s role will focus on preventing Emergency Room visits as well as providing urgent support to clients identified by ED and or Hospital Departments as requiring community-based mental health support.

Duties and Responsibilities:

• Assisting with short term crisis management by providing an urgent/emergent response to clients in need of case management supports.
• Focusing on preventing Emergency Room visits and engaging clients who are identified in the
• Emergency Department or Hospital Departments as requiring community-based supports.
• Providing information and referrals.
• Conducting a variety of assessments (skills, functional ability, needs, barriers, etc.).
• Empowering clients to identify personal goals and preferences to work towards recovery.
• Assisting clients to establish recovery-focused individualized rehabilitation plans.
• Supporting clients to navigate the mental health system and barriers they may encounter.
• Assisting and advocating for/with clients to obtain needed services and supports.
• Identifying, developing and maintaining strong links with a wide range of community partners/resources.
• Completing required documentation as per agency and provincial case management standards.
   

Qualifications:

• Post secondary education in mental health and/or addiction field.
• Minimum two years experience working with the seriously mentally ill and homeless.
• Excellent interpersonal and communication skills.
• Ability to work independently.
• Knowledge of issues and relevant legislation related to mental health and homelessness.
• Working knowledge of social services/resources in London and area.
• A valid “G” class driver’s license, as well as a licensed and insured vehicle.
• Current First Aid, CPI and CPR certification an asset.
• ASIST training an asset.
• Sound knowledge of computer skills and office technology.
• French language skills an asset.
   

Position Details:

• This is a contract position for a duration of approximately one year, ending on February 13, 2026.
• Shifts will encompass days & evenings and flexibility will be required.

Interested applicants may submit their resume and cover letter to:
Lisa Misselbrook
Director of Mental Health & Addiction Programs
lmisselbrook@missionservices.