Mission Services of London has been blessed over the years with dedicated staff and strong leadership. Our current staff consists of over 140 individuals spread across five branches of service and the Administration Office.

Led by the Executive Director, the Senior Management Team provides strategic leadership to the organization and its individual branches; members of the team also offer expertise to the community, local and provincial organizations, and government branches who are involved with the question of homelessness in its many facets.

Senior Management Team

Accessibility Standard for Customer Service

Providing Goods and Services to People with Disabilities

Mission Services of London is committed to excellence in serving all customers including people with disabilities, in accordance with Accessibility Standards for Customer Service Ontario Regulation 429/07 and O.Reg. 191/11 Part IV.2: Customer Service Standards under the Accessibility for Ontarians with Disabilities Act,2005 (AODA).

 Assistive Devices

We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.

 Communication

We will communicate with people with disabilities in ways that take into account their disabilities.

 Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

 Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

 Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities at any Mission Services of London location, Mission Services of London will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services if available.

Training for Staff

Mission Services of London will provide training to employees, volunteers and others who deal with the public or other third parties on their behalf.

Feedback Process

Customers who wish to provide feedback on the way Mission Services of London provides goods and services to people with disabilities can do so by email or written notice to the Director of Human Resources.